Privacy Policy

FXNET Network and Data Solution
Effective Date: May 31, 2026

At FXNET Network and Data Solution ("FXNET"), we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable laws and regulations of the Philippines.

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1. Information We Collect

FXNET may collect the following information during application, installation, billing, support, and service operations:

Personal Information

• Full Name
• Residential Address
• Contact Number
• Email Address
• Valid Government ID Information
• Date of Birth (if required)

Service Information

• Account Number
• Subscription Plan
• Installation Records
• Payment History
• Service Requests and Support Tickets

Technical Information

• Assigned IP Address
• Device Information
• Connection Logs
• Network Usage Statistics
• Service Performance Data

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2. How We Use Your Information

We use your information for legitimate business purposes including:

• Processing service applications
• Installation and activation of services
• Customer support and technical assistance
• Billing and collection
• Service maintenance and troubleshooting
• Network security and fraud prevention
• Compliance with government and regulatory requirements
• Service improvement and quality assurance

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3. Information Sharing

FXNET does not sell, rent, or trade personal information.

Information may only be disclosed to:

• Government agencies when required by law
• Authorized service providers and contractors performing services on behalf of FXNET
• Regulatory authorities such as the National Telecommunications Commission (NTC)
• Law enforcement agencies pursuant to lawful orders

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4. Data Security

FXNET implements reasonable administrative, technical, and physical safeguards to protect customer information against:

• Unauthorized access
• Data loss
• Alteration
• Disclosure
• Misuse

Access to subscriber information is restricted to authorized personnel who require such access for legitimate operational purposes.

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5. Data Retention

Personal information shall be retained only for as long as necessary to:

• Fulfill service obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

After the retention period, information shall be securely deleted or anonymized.

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6. Cookies and Website Analytics

The FXNET website may use cookies and similar technologies to:

• Improve website performance
• Analyze visitor activity
• Enhance user experience
• Maintain website security

Users may disable cookies through their browser settings; however, certain website features may not function properly.

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7. Your Rights Under the Data Privacy Act

As a data subject, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of information where legally permissible
• Object to processing under certain circumstances
• Request a copy of your personal data
• File a complaint with the National Privacy Commission (NPC)

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8. Third-Party Services

FXNET may utilize third-party services such as:

• Payment gateways
• SMS notification providers
• Email services
• Customer support platforms
• Network monitoring tools

These providers are required to maintain appropriate confidentiality and security standards.

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9. Children's Privacy

FXNET services are intended for subscribers who can legally enter into contracts. Personal information of minors shall only be collected with the consent of a parent or legal guardian when necessary.

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10. Changes to This Privacy Policy

FXNET reserves the right to update or modify this Privacy Policy at any time.

Any significant changes will be posted on our official website and communication channels.

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11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

FXNET Network and Data Solution

???? Customer Support: 0936-666-2600
???? Email: fxnetcustomerserviceinfo@gmail.com

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Consent

By applying for, subscribing to, or using FXNET services, you acknowledge that you have read, understood, and agreed to the collection, processing, storage, and use of your personal information as described in this Privacy Policy.

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